Privacy Policy

Dogs are better than human beings, because they know but do not tell.

Emily Dickinson

PRIVACY POLICY

Effective Date: April 26, 2026

Last Updated: April 26, 2026

1. Information We Collect

Information You Provide

  • Account Information: Email address, password, and username when you create an account
  • Payment Information: Processed securely through Stripe (we do not store credit card numbers)
  • Training Data: Dog profiles, training sessions, behavior tracking, progress notes, and videos you upload
  • Communications: Support requests and community discussions

Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration
  • Device Information: Browser type, IP address (for security purposes)

2. How We Use Your Information

We use your information solely to:

  • Provide and maintain your CynoFile account
  • Process your subscription payments
  • Send essential service communications (password resets, billing notices)
  • Provide customer support
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

3. Your Training Data Is Private

We do not access, view, or use your private training data. Your dog's information, training sessions, progress notes, and videos are visible only to you. We will never:

  • View your private training content
  • Share your data with other users
  • Use your data for research or analysis
  • Sell or provide your data to third parties
  • Use your content for marketing purposes

4. Data Sharing

We share your information only in these limited circumstances:

  • Payment Processing: Basic information with Stripe to process payments
  • Service Providers: Trusted third-party services that help operate our platform (e.g., hosting, email delivery) under strict confidentiality agreements
  • Legal Requirements: If required by law or valid legal process
  • Business Transfers: In connection with a merger, sale, or acquisition (your data would remain protected under this policy)
  • With Your Consent: Only when you explicitly authorize sharing

5. Data Security & Cookies

We implement appropriate security measures to protect your information, including:

  • Encrypted passwords
  • Secure HTTPS connections
  • Regular security updates
  • Secure data backups
  • Essential cookies only for keeping you logged in and remembering preferences

We do not use tracking or advertising cookies.

6. Your Rights and Choices

You have the right to:

  • Access: View all your data through your account
  • Download: Export your training data in a portable format
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your account and all associated data
  • Object: Opt-out of non-essential communications
  • Restrict: Request we limit processing of your data in certain circumstances

Additional Rights for California Residents (CCPA)

California residents have additional rights including:

  • The right to know what personal information we collect, use, disclose, or sell
  • The right to request deletion of personal information
  • The right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • The right to non-discrimination for exercising privacy rights

Additional Rights for EU/UK Residents (GDPR)

EU and UK residents have additional rights including:

  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with your local data protection authority

Legal Basis for Processing: We process your data based on: (1) your consent, (2) performance of our contract with you, (3) compliance with legal obligations, or (4) our legitimate interests in operating our service.

7. Data Retention

We retain your data as long as your account is active. If you cancel your subscription:

  • Your data is maintained for 30 days in case you wish to reactivate
  • After 30 days, your data is automatically deleted
  • You may request immediate deletion at any time

8. International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. If you are located outside the United States, please be aware that data protection laws may differ. By using CynoFile, you consent to the transfer and processing of your information in the United States.

9. Children's Privacy

CynoFile requires users to be at least 18 years old or have guardian consent as outlined in our Terms of Service. We do not knowingly collect information from children under 13.

10. Do Not Track

CynoFile does not currently respond to "Do Not Track" browser signals as we do not track users across third-party websites.

11. Changes to This Policy

We will notify you of any material changes to this Privacy Policy via email or a prominent notice on the Service at least 30 days before the changes take effect.

12. Contact Us

For privacy-related questions or to exercise your privacy rights, contact us at:

Email: support@cynofile.com
Mail: CynoCentric LLC
1391 W 5th Avenue #246
Columbus, OH 43212
For GDPR inquiries: Include "GDPR Request" in your subject line
For CCPA inquiries: Include "CCPA Request" in your subject line

We will respond to your request within 30 days (or as required by applicable law).